Who operates FactuLingua

FactuLingua™ is operated by Lukasz Jozwiak, Sole Trader, United Kingdom, trading as “FactuLingua”.
Registered for HMRC Self-Assessment.

Contact: support@factulingua.com  |  Privacy: privacy@factulingua.com

Core legal documents

The following documents govern the use of our websites, apps and services:

• Terms of Service – main terms for using the website, desktop/mobile apps and cloud services.
• End-User License Agreement (EULA) – license for installing and using the FactuLingua applications.
• Subscription Terms – billing, renewals, refunds, and plan limits.
• Privacy & Cookies Policy – full details of how we handle personal data, cookies and Google Consent Mode v2.
• Privacy Statement – short, human-readable summary of our privacy approach.

Data protection & privacy

FactuLingua™ processes personal data in line with UK GDPR and applicable UK data protection law. We collect only what is needed to operate accounts, subscriptions, support and security.

• Account data (name, email, password hash).
• Billing metadata from Stripe/PayPal (no full card numbers or CVV).
• Usage and diagnostic data for security and performance.
• AI prompts and outputs only as needed for abuse prevention and troubleshooting.

For full details, see the Privacy & Cookies Policy.

Cookies & consent

FactuLingua™ uses a GDPR-compliant Consent Management Platform (CMP) to control cookies, analytics and ads. Essential cookies run on legitimate interest; analytics and marketing tools only run after consent.

You can view or change your choices at any time:

[cmplz-manage-consent]   [cmplz-cookies]

Payments & billing

Subscriptions and payments are processed by Stripe and PayPal. FactuLingua™ does not store full card numbers, CVV or bank login details.

• Stripe and PayPal act as independent controllers for certain payment data.
• We store non-sensitive metadata (e.g. last4, card brand, subscription status) for billing history and entitlement checks.
• Billing rules, renewals, failed payments and refunds are covered in the Subscription Terms.

Security & infrastructure

FactuLingua™ uses a cloud backend where the server is the single source of truth for quotes, invoices and related data. Local desktop apps act as clients connecting to this backend.

• Transport encryption (HTTPS) for traffic between apps and server.
• Server-side enforcement of plan limits and entitlements.
• Backups and logging for reliability and troubleshooting.
• Rate-limiting and abuse controls to protect the platform.

Technical release notes and changes may be listed at: /app/releases.

AI transparency

FactuLingua™ includes optional AI helpers for generating scope and pricing suggestions for quotes. AI is used to assist, not to replace professional judgement.

• AI outputs are suggestions only and must be reviewed before use.
• AI is not used to make automated legal or credit decisions about users.
• We restrict the data sent to AI providers to job-related context where possible.

Regulatory & disputes

These Services are operated from the United Kingdom and are primarily subject to the laws of England and Wales.

• Contractual terms: see Terms of Service and EULA.
• Subscriptions and billing: see Subscription Terms.
• Data protection: see Privacy & Cookies Policy.
• Privacy oversight: UK Information Commissioner’s Office (ICO).

Contact & notices

For legal, privacy or compliance questions, you can reach us at:

Email (support): support@factulingua.com
Email (privacy): privacy@factulingua.com