Terms of Service

Last updated: 2025-10-14

These Terms of Service (“Terms”) govern your use of the FactuLingua™ websites, desktop and mobile applications, and related services (“Services”). By creating an account or using our Services, you agree to these Terms.

1. Who We Are

FactuLingua™ is operated by Lukasz Jozwiak (LJ), Sole Trader, United Kingdom. Contact: support@factulingua.com

2. Eligibility

You must be at least 16 years old and legally able to enter into contracts in your country. Businesses must ensure that the person creating the account has authority to do so.

3. Your Account

You must provide accurate information when creating an account.
You are responsible for keeping your password secure.
We may suspend or terminate accounts for fraud, abuse, or violation of these Terms.

4. Your Content

You retain ownership of documents, client data, materials lists, and other content you enter.
You grant us a limited licence to store, process and display your content solely to provide the Services.
You are responsible for ensuring that your content complies with applicable law.

5. Our Services

We provide tools for creating quotes, invoices, documents, client records, and payment links.
Cloud sync ensures a single master copy of your data stored on our secure servers.
Availability may vary depending on maintenance windows or external providers.
We may update or improve the Services at any time.

6. AI Features

AI suggestions are generated through approved providers and are provided “as is”.
You are responsible for reviewing AI outputs before using them in documents.
Do not enter unlawful, sensitive or personal data into AI prompts.

7. Subscriptions and Payments

Paid plans, renewals, add-ons, top-ups and cancellations are governed by our Subscription Terms.

8. Acceptable Use

No tampering with limits, quotas, entitlements or server APIs.
No scraping, bulk exporting or automated misuse.
No reverse engineering, modifying, or creating derivative works except where legally permitted.
No using the Services to engage in unlawful, misleading or abusive activities.

9. Data Protection & Privacy

Your data is processed according to our Privacy & Cookies Policy and our Privacy Statement. By using the Services, you agree to these policies.

10. Availability & Service Changes

We strive to keep the Services available at all times.
Temporary interruptions may occur due to maintenance, upgrades or factors outside our control.
We may modify or discontinue parts of the Services with reasonable notice.

11. Termination

You may stop using the Services at any time.
We may suspend or terminate your access for breach, fraud, or harmful behaviour.
Upon termination, your licence ends and you must stop using the Software.

12. Disclaimers

The Services are provided “as is” without warranties of any kind. We do not guarantee uninterrupted access or error-free operation.

13. Limitation of Liability

To the extent permitted by law, our liability is limited to the amount you paid in the three (3) months preceding the claim. We are not responsible for indirect or consequential damages.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

15. Contact

Support: support@factulingua.com