Privacy Statement

Last updated: 2025-10-14

We process only what is necessary to deliver our services and answer enquiries. For full details, see our Privacy & Cookies Policy.

Controller

Operated by Lukasz Jozwiak (LJ), Sole Trader trading as “FactuLingua”, United Kingdom.
Contact: privacy@factulingua.com

What we collect and why

Account data (name, email, password hash) — contract.
Payments (customer/subscription IDs, statuses) — Stripe/PayPal; legal/contract.
Support enquiries (message content, attachments) — respond to your request.
Telemetry/diagnostics — security and product improvement (legitimate interests).
Cookies — essential by default; analytics/Ads/Maps/reCAPTCHA only with consent.

Sharing

Only with processors required to run the service: hosting, databases, analytics (consent-based), AI providers, Stripe, PayPal, Google reCAPTCHA/Maps. We do not store full card numbers or CVV.

Your rights

Access, rectification, erasure, restriction, portability, objection. You can withdraw consent at any time. You may also complain to the UK ICO.

Consent & cookies

Non-essential scripts load only after your consent. You can change or withdraw it anytime via the cookie settings.

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