Privacy Statement

Last updated: 2025-10-14

We collect and process only the data necessary to provide our services and respond to your enquiries. For full details, see our Privacy & Cookies Policy.

Controller

Operated by Lukasz Jozwiak (LJ), Sole Trader trading as “FactuLingua”, United Kingdom.
Contact: privacy@factulingua.com

What we collect and why

Account data (name, email, password hash) — for creating and operating your account.
Payments (Stripe/PayPal IDs and statuses) — for subscriptions and legal obligations. No full card numbers or CVV are stored.
Support enquiries (messages and attachments) — to respond to your request.
Diagnostics & performance data — for security, stability and service improvement.
Cookies — essential cookies only; analytics/Ads/Maps/reCAPTCHA load with consent.

Sharing

We share data only with trusted processors required to operate the service: hosting, databases, analytics (consent-based), AI service providers, and payment processors (Stripe, PayPal). These processors cannot use your data for their own purposes.

Your rights

You have the right to access, rectify, erase, restrict or port your data, and to object to processing where applicable. You may withdraw consent at any time. You may also complain to the UK Information Commissioner’s Office (ICO).

Consent & cookies

Non-essential features are loaded only after your consent. You can review or withdraw consent at any time via your cookie settings.

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